Imma Conception Navarro
Title: Impacts of Energy Drinks to the Work Performance of Selected Call Center Agents in Makati City
Biography
Biography: Imma Conception Navarro
Abstract
There have been few studies about the impacts of energy drinks on the individual. They may therefore, impact negatively on the individual in terms of work efficiency and work quality, consequently, work performance, making their use counter- productive to the user. In recent years the consumption of energy drinks has become popular among call center agents. This research investigates the impacts of energy drinks to the work performance of call center agents. During the months of April and May 2014, a self-administered questionnaire (α=0.7174) was completed by 465 call center agents in Makati City. Correlation analyses were used to investigate whether the consumption of energy drinks were associated with work quality and work efficiency. A total of 356 (76.56%) reported consuming energy drinks. Call center agents reported that they have exhibited work quality almost every time (4.25) while they reported that they show work efficiency every time (4.53). It was found out that these work performance indicators show low (r=0.307) and negligible (r=0.189) relationships to energy drink consumption respectively, both of which are statistically significant (P=0.05). The current research suggests that work performance was unaffected by energy drink consumption. The results warrant further investigation into the effects of energy drinks to the performance of an individual.